Tuesday, May 15, 2007

Hosted versus in-house CRM

As networking technology improves, the alternative of using a software service improves relative to the alternative of running software in house. Still, there are pros and cons for both alternatives, some of which are covered in our class note on software as a service. Network World asked the question "is on-demand CRM better than an on-premises solution?" and published a short debate. You can read the Yes and No arguments online.