Sunday, September 12, 2010

Excellent customer support from SurveyGizmo

From time to time, I encounter noteworthy customer support. That might be excellent customer support from a company like Zoho or bad and wasteful customer support from a company like Verizon.

I am happy to report another example of excellent customer support from the online survey service SurveyGizmo.  They have tutorials and webinars on their Web site, and instead of customer forums, they offer email support.

I recently asked a technical support question, and, as you see below, received a cheerful answer in 51 minutes and an answer to a follow up in 68 minutes. Even better -- mine is a free account. If I were paying, I could have called on the phone with my question.

Here is the actual email exchange:

Larry Press
Sep 08 09:31 pm
Is there a way to delete a group of responses -- those before a specified date?

Sep 08 10:22 pm
Hi Larry,
We don't actually have the ability to delete groups of responses, but this is a great idea. I think you should add this suggestion under our green Feedback tab on the right side of your account. This would be very useful!

Larry Press
Sep-08 2010 10:22 pm.
Thanks -- is there any way to delete them other than viewing and deleting them one at a time?

Sep-08 2010 11:30 pm.
You can only delete all responses or delete them one at a time.
Sorry for the inconvenience!

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